Our GDPR/Privacy Policy

This Policy applies, between you, the user of this website, and The Survivors Trust, the owner and provider of this website.

This Policy applies to our use of your data collected by us.


Policy Scope

This Policy applies only to the actions of The Survivors Trust and Users with respect to this Website. 

It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.



Without limitation, any of the following Data may be collected by this Website from time to time:

  • Name and address
  • Phone number and e-mail address
  • Interests
  • Details about the services that you specifically requested
  • IP address (automatically collected)
  • Web browser type and version (automatically collected)
  • Operating system (automatically collected)

Any personal Data you submit will be retained by The Survivors Trust for 6 years, or until your policy with us has ended, unless we are obliged or permitted by law to do so.

All personal Data is stored securely in accordance with the principles of the General Data Protection Regulation (GDPR) 2018. For more details on security see the security section.

Information that The Survivors Trust collect may be used in the following ways but in accordance to applicable laws:

  • We may use your personal information to provide you with services offered by The Survivors Trust 
  • We may use your personal information for auditing and quality control purposes; allowing us to improve The Survivors Trust future products and services.
  • When you communicate with The Survivors Trust we may keep this communication to improve our services alongside allowing us to respond to your enquiries and requests


By agreeing to our privacy policy through the act of submitting your details, you are giving consent for The Survivors Trust to contact you via post, email and telephone to promote their products and services as per the privacy policy.

You can at any time contact us to amend the mode of communication.


Data collected of subjects under 18 (Minors)

Our company intentionally uses measures to avoid any such marketing to those under the age of 18 years.

Any data collected from those who we suspect are under the age of 18 will be removed from our database at the time in which we are made aware of the age of persons in question.


Data security

Data security is of great importance to The Survivors Trust and to protect your Data we have put in place suitable, realistic, electronic and managerial procedures to safeguard and secure Data collected via this Website.

Therefore, we do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted.

We cannot guarantee the security of the data that you choose to send us electronically and sending such information is entirely at your own risk.


Data retention policy

We understand that your data is important. We only retain your data for as long as necessary, which is a maximum of 6 years.


The GDPR provides the following rights for individuals:

1. Right to be informed

You have the right to be informed about how we use the information you have provided us with. This is covered within this Privacy Policy and is available on request.

2. Right of access

You have the right to access all personal data that we hold about you. To access such information, we request that you provide us with a Subject Access Request.

3. Right to rectification

You are entitled to have personal data rectified if it is inaccurate or incomplete. We will respond within one month.

4. Right to erasure

You have the right to erasure in certain circumstances:

      • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
      • When you withdraw consent
      • When you object to the processing and there is no overriding legitimate interest for continuing the processing
      • Your personal data must be erased in order to comply with a legal obligation
      • We may refuse to comply with a request for erasure in rare circumstances such as in the event of exercise or defence of legal claims.

5. Right to restrict processing

You have the right to block or suppress the processing of your personal data. When processing is restricted, we are permitted to store your personal data but not further process it. We will retain just enough information about you to enable that the restriction, as directed by you, is respected in the future.

6. Right to data portability

You have the right to request the movement, copy or transfer of your personal data easily from us to you or your requested destination, in a safe and secure manner.

7. Right to object

Processing based on legitimate interests or direct marketing of our services.

8. Right to complain

You have the right to complain to us if you feel your data has been processed incorrectly, been misused or we have not met your data processing expectations.


How to complain?

Please email us at

This Website may, from time to time, provide links to other websites.

Survivors Trust London has no control over such websites and is in no way responsible for the content thereof.

This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.


Changes to this policy

The Survivors Trust reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law.

Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.


How to contact us regarding this policy

You can contact us via our website contact us page, or email: