Survivors Trust Service Standards

It is essential that all victims and survivors of sexual violence and abuse have access to quality services.

To support this, TST (The Survivors Trust) National Service Standards have been developed in collaboration with Member Agencies to provide organisations with a quality framework to support their work and to ensure their service is sensitive to gender, sexuality, cultural and social backgrounds.


TST National Service Standards centralise the empowerment and involvement of survivors in the delivery of support and services. 

It is also recognised that sexual violence and sexual abuse have multiple and complex causes and consequences involving psychological, physical, social and economic factors and is informed by gender-based violence and human rights.

TST National Service Standards provide a framework for specialist rape and sexual abuse services to evidence and/or develop good practice, sound management and effective service delivery.   

All TST Member Agencies are required to work to our National Service Standards.

Service Standards, Rape and Sexual Abuse, Survivors Trust London 1

TST National Service Standards provide a framework for delivering trauma-informed support services and to allow organisations to evidence and/or develop good practice, sound management and effective service delivery. 

The involvement and empowerment of survivors in delivering and developing services is central to the Standards. 

Each area of work is covered:

1. Governance

2. Management

  • Financial Management
  • Risk Management
  • People Management – (HR and Training)

3. Networking, Partnership and Representation

4. Equality and Diversity

5. Safeguarding

  • Children and Young People

6. Service Delivery

  • Core Principles
  • Remote Service Delivery
  • Counselling
  • Helpline
  • Crisis Service
  • Independent Sexual Violence Advisor
  • Group-based activities – therapy, support, peer support, workshops,

The benefits of TST’s National Service Standards include:

  • Survivors have the best experience possible in an environment that is safe and supportive for all;  
  • Members of staff, volunteers and trustees are supported by appropriate governance, management and service delivery structures;
  • An organisation can quantify and evidence the good work they are doing and the positive outcomes they are achieving
  • There is a consistent approach, improving the overall reputation and trust in the sector.
  • External stakeholders, such as commissioners, have confidence that the organisation is attaining a certain level of quality. Funding applications may require evidence of this.